BOOKING

The Spa team can assist you in choosing spa services and treatments, including the proper sequence. Please book your appointment as early as possible to ensure treatments and times are available. You can make your reservation by the website, by phone or directly at the SPA reception.

GROUP RESERVATIONS

Group bookings from 12 people onwards, must be made by phone or mail with a minimum time of two weeks before, paying 50% of the treatments reserved, the date of completion of the service will be subject to the availability of the center.

CANCELLATION POLICY

Please notify the spa at least 24 hours prior to your scheduled appointment or you will be charged the full amount . Appointments can be rescheduled with a minimun of 04 hours notice, based on staff availability. This does not apply to groups.

BY GROUPS

In case of cancellation or modification, you must communicate 7 days in advance, thus avoiding the import charge for the reserved treatments.

HEALTH CONDITIONS

Certain treatments are not recommended if you have recently eaten and no treatment will be given to any guest under the influence of alcohol or drugs. Shaving prior to exfoliation or spa service when sunburned should be avoided. At time of booking, please advise the spa team if you have high blood presure, allergies, physical disabilities.

PREGNANCY

Pregnant women under 6 months or people with heart or pressure problems are not recommended to use the Spa facilities. Please allow our SPA team to guide you in selecting which treatments are most suitable for you during this special time.

SPA RULES

The Spa is a tranquil oasis. As such the use of mobile phones or electronic equipment are not permitted. Smoking, food and beverages are not permitted. Please respect the quiet atmosphere.

Guests are limited to those 18 years or older.

DELAYED ARRIVALS

Bear in mind that arriving late will simply reduce the time of your treatment.

Depending on the length of your treatment, a very late arrival may constitute a no-show, and the full price of the service will be charged to your account or credit card.

Please respect the cancellation policy of Spa Natural Center, giving at least 24 hours notice at the time of treatment. If it is a group a week before the date. In case of not canceling or modifying the reservation according to the cancellation policy, you will be charged the full amount of the reserved treatments.

PAYMENT FORMS

SPA treatments can be paid via PayPal online, in cash or by credit card at the reception. The SPA services will always be paid in advance. Advance reservations are advised.

PRICES

Spa prices are in dollars (US) and subject to change without notice. Taxes and gratuity are not included.

SPA AT HOME

All products used in our treatments are available for purchase from our spa boutique.